Platforms-the basic underlying operating systems for innovation and production-do not change very often. And introducing a new technology, or platform, alone is never enough to boost productivity. The big spurts in productivity come when a new technology, or a new platform of technologies, is combined with new ways of doing business, and this always takes time. It takes time for all the flanking technologies, and the business processes and habits needed to get the most out of them, to converge and create that
next productivity breakthrough.